Refund policy

REFUND & RETURNS POLICY

At Essential Tech Repairs, we sell tested refurbished devices. Please choose carefully, as compatibility, colour and storage preferences are your responsibility.

CHANGE-OF-MIND RETURNS

We accept change-of-mind return requests made within 14 days of delivery or collection, subject to the conditions below:
• Please contact us before returning an item.
• The device must be returned in the same condition supplied, complete with any included accessories and packaging (where supplied), with no new damage, accounts, activation locks, passcodes or security restrictions.
• Every returned device is fully inspected before a refund is approved.
• Approved change-of-mind refunds incur a 10% restocking fee. Original delivery charges and any non-refundable service fees are not refunded.
• Return shipping for change-of-mind returns is the customer's responsibility.
• Approved refunds are returned to the original payment method after inspection.

FAULTY, INCORRECT OR MISDESCRIBED ITEMS

If a device is faulty, incorrectly supplied or not as described, please contact us promptly with your order number and clear details. We will assess the issue and provide the remedy required by the Australian Consumer Law. The 10% restocking fee does not apply where a return is due to a fault or another issue for which Essential Tech Repairs is responsible.

6-MONTH DEVICE WARRANTY

All refurbished devices sold by Essential Tech Repairs include a 6-month warranty from the date of delivery or collection. This warranty covers faults arising from parts or workmanship under normal intended use.

Warranty claims require inspection before a remedy is issued. Please contact us before returning a device. The warranty does not cover accidental, physical or liquid damage; unauthorised repairs or modifications; misuse; software or account issues; normal wear and tear; or faults caused by third-party accessories or services.

BEFORE RETURNING A DEVICE

Please back up your data, remove your personal information and sign out of iCloud/Find My iPhone, Google and other device accounts. Essential Tech Repairs is not responsible for data loss during assessment, repair or return handling.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

CONTACT US

Essential Tech Repairs
Shop 11/102 Wises Rd, Maroochydore QLD 4558
0414 224 576
info@essentialtechrepairs.com.au